Print   Advise friends

Date	Duration (Days)	Location	Language	Course Cost plus VAT
Waiting List	4		German	2160,-€	Regist
04.09.-07.09.12	4	München	German	2160,-€	Regist
Waiting List	4		English	2160,-€	Regist

Are all the dates unapropiately for you? Then let you registrate on a interested people list. The registrations are without obligation. For Question: +49 5251-6889300

Training conditions Hotel information Map & Directions

Contents

• Reporting configuration in OpenScape Contact Center
  
• Performance routing
  
• Report types in OpenScape Contact Center: Real-time, cumulative, activity, and historical reports
  
• Configuring and running OpenScape Contact Center reports, including sending historical reports via e-mail
  
• Multiple time-zones in OpenScape Contact Center
  
• Data retention periods
  
• User and contact states
  
• Peg-count in OpenScape Contact Center reports
  
• Performance statistics in OpenScape Contact Center reports
  
• Time statistics in OpenScape Contact Center reports
  
• Basic structure of the OpenScape Contact Center database
  
• Establishing an ODBC connection with the Contact Center database
  
• Interpreting the data shown in OpenScape Contact Center reports

Requirement

• Expert knowledge of OpenScape Contact Center on a configuration an administration level (i.e. no installation knowledge is needed), e.g. from the courses OCCENBASCS and OCCENAVSCS or adequate knowledge from a consulting or administration training.

Learn Goal

• The participant is able to:
• perform the reporting configuration in OpenScape Contact Center
• work with performance routing
• understand the report types in OpenScape Contact Center: Real-time, cumulative, activity, and historical reports
• configure and run OpenScape Contact Center reports, including sending historical reports via e-mail
• understand the influence of different time-zones on OpenScape Contact Center reports
• understand and configure data retention periods
• understand user and contact states
• evaluate the peg-count in OpenScape Contact Center reports
• reproduce the calculation of performance statistics in OpenScape Contact Center reports
• understand the time statistics in OpenScape Contact Center reports
• understand the basic structure of the OpenScape Contact Center database
• establish an ODBC connection with the Contact Center database
• interpret the data shown in OpenScape Contact Center reports

Target Group

• Application specialists
  
• Consultants
  
• Customers

Remark
This training will be performed by the Academy for Professional Training of Siemens Enterprise Communications.