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Date	Duration (Days)	Location	Language	Course Cost plus VAT
Waiting List	5		German	2700,-€	Regist
21.05.-25.05.12	5	München	German	2700,-€	Regist
02.07.-06.07.12	5	München	English	2700,-€	Regist
Waiting List	5		English	2700,-€	Regist

Are all the dates unapropiately for you? Then let you registrate on a interested people list. The registrations are without obligation. For Question: +49 5251-6889300

Training conditions Hotel information Map & Directions

Contents

• Configuring Skills-Based Routing, Skill Scoring, Call Distribution Scenarios - with practical exercise
  
• Designing complex routing scenarios for Voice media, including Call Director, Custom Functions and Data Directed Routing - with practical exercises
  
• Multi tenancy
  
• Multiple time zones
  
• Configuring connectivity with a corporate e-mail server, routing and scenarios for e-mail media - with practical exercise
  
• Handling e-mails - with practical exercise
  
• Configuring the routing of callbacks - with practical exercise
  
• Handling callbacks - with practical exercise
  
• Installing a the components for Web Interaction - with practical exercise
  
• Configuring the routing of Web contacts - with practical exercise
  
• Handling web collaboration contacts - with practical exercise
  
• Additional web features: Web callback and VXML
  
• Windows Policies, Implementing IT Security within OpenScape Contact Center - with practical exercise
  
• Auxiliary Server - with practical exercise
  
• Integrate OpenScape Contact Center with HiPath FM - with practical exercise
  
• Overview on Interfaces

Requirement

• Course OCCENBASCS or equivalent knowledge

Learn Goal

• The participant is able to
• configure and explain Skills-Based Routing
• design complex Voice media routing scenarios with Custom Function and Call Director components
• design routing scenarios with database components
• work with multitenant systems
• work with different time zones
• configure contact routing for e-mail media
• handle e-mails with the client desktop
• configure contact routing for callback media
• handle callback contacts with the client desktop
• work with the outbound feature
• install the default samples for web interaction
• configure contact routing for Web media
• integrate OpenScape Contact Center with HiPath FM
• to implement IT-Security within OpenScape Contact Center
• to work with auxiliary servers
• The participant knows as an overview what possibilities are provided by interfaces to customize OpenScape Contact Center

Target Group

• Application specialists
  
• Customers

Remark
This training will be performed by the Academy for Professional Training of Siemens Enterprise Communications.