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Date	Duration (Days)	Location	Language	Course Cost plus VAT
Waiting List	3		German	1620,-€	Regist
Waiting List	3		English	1620,-€	Regist

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Contents

• Configuration of OpenScape Contact Center for networked contact centers
  
• Installation and maintenance of a Central Report Server
  
• Scheduling historical reports from a Central Report Server
  
• Monitoring the network traffic and the status of the individual sites using the OpenScape Contact Center Manager application

Requirement

• Installation and configuration of OpenScape Contact Center as covered by the courses OpenScape Contact Center Basic Service (OCCENBASCS) and OpenScape Contact Center Extended Service (OCCENAVSCS).

Learn Goal

• The participant is able to:
• Configure OpenScape Contact Center for networked call centers
• Install and maintain a Central Report Server
• Schedule net wide reports using the OpenScape Contact Center Manager application
• Monitor the network traffic using the OpenScape Contact Center Manager application

Target Group

• Application specialists

Remark
This training will be performed by the Academy for Professional Training of Siemens Enterprise Communications.